At India Sourcing Market, we are committed to providing our customers with high-quality products sourced from around the world. We understand that sometimes a product may not be what you expected. This policy outlines the procedures for returns and refunds, keeping in mind the complexities of international shipping.
Our goal is to make this process as clear and straightforward as possible. Please read this policy carefully before making a purchase.
1. General Return Eligibility
To be eligible for a return, your item must meet the following criteria:
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The return must be initiated within
[14]days of the delivery date. -
The item must be unused, in the same condition that you received it, and in its original packaging.
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You must provide a proof of purchase (e.g., your order number).
2. How to Initiate a Return
Step 1: Contact Us To start the return process, please email our Customer Support team at info@indiasourcingmarket.com with the subject line “Return Request: Order # [Your Order Number]”. In your email, please include your order number, the reason for the return, and mandatory photographs for damaged or incorrect items.
Step 2: Await Authorization Our team will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions. Do not send items back without an RMA number.
3. Reasons for Return & Shipping Costs
A. Damaged, Defective, or Incorrect Item Received We will cover the full cost of return shipping and offer a full refund or a replacement.
B. Change of Mind / Dissatisfaction You (the customer) are responsible for all return shipping costs. The original shipping fees and any customs duties or taxes paid are non-refundable.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within [7-10] business days.
5. Customs, Duties, and Taxes
You, the importer, are responsible for all customs duties, import taxes, and fees levied by your country. These charges are non-refundable. If a package is refused due to these fees, all associated shipping and return costs will be deducted from your refund.
6. Non-Returnable Items
Perishable goods, personal care items, custom products, and items marked “Final Sale” cannot be returned.
7. Questions?
If you have any questions, please contact us at info@indiasourcingmarket.com or through the contact form on our website www.indiasourcingmarket.com.
Terms and Conditions for India Sourcing Market
Last Updated: September 23, 2025
Welcome to India Sourcing Market! These Terms and Conditions (“Terms”) govern your use of our website www.indiasourcingmarket.com (the “Website”) and the purchase of products from us. By accessing the Website or placing an order, you agree to be bound by these Terms.